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Case
VRT

A new season for VRT Customer Service

To alleviate some of the workload, VRT sought out ways to further optimize its customer service without compromising on its high quality standards. Who better…
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Case

Barco is moving the needle on sustainability

In line with Barco's ambition to fully integrate sustainability into its corporate DNA, the organization launched the Sustainable Impact Program 'Say. Do. Care.' aiming for…
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Case

How do you prefer to be informed?

The Flemish Minister for Culture, Media, Youth and Brussels, Sven Gatz, recently launched a “citizen’s cabinet” with the aim of getting citizens more involved in…
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Case

Guidance towards enterprise excellence

Vandemoortele is undertaking a journey towards enterprise excellence and wanted to create and sustain a culture of continuous improvement to remain competitive in the market.
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Case

Employee advocacy drives customer advocacy

Employee engagement is a challenge for most companies. According to an important retail bank engagement initiatives should lead to digital and customer centric advocates.
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Case

Towards a client oriented organization

Partena Compass’ last organization model had put most focus on profitability and internal efficiency. As customers have become more demanding over the last years, Partena…
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Case
Colruyt Group

Colruyt Group

Within the Colruyt Group, there is no central procurement organization for indirect procurement. Each supporting department (IT, HR, Engineering, Real Estate, Marketing and Finance) is…
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Case

Cargill

The blending infrastructure of Cargill has been put under increasing pressure in the last years due to changes in demand. Cargill’s customers have begun requiring…
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Case
Colruyt Group

Colruyt Group

Colruyt Group wanted to develop and implement a metamodel in which processes are modelled end-to-end and standardized on groups level. The following challenges were defined:…
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Case

City of Mons

The City of Mons wanted to carry out an organizational and financial analysis of the management and maintenance of its car fleet. Together with an…
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Case

Eucobat

Eucobat represents the European battery collection schemes and supports them through public activities and by performing studies. The Eucobat members must report to their local…
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Case

Wecycle

Wecycle organizes the appropriate collection, transport, disassembly, depollution and recycling of all Waste Electrical and Electronic Equipment (WEEE) in the Netherlands. Wecycle wants to use…
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Case

How do you experience Brussels?

Sven Gatz, Flemish Minister for Culture, Media, Youth, and Brussels, and Rachid Madrane, Minister for Youth Aid, Courts, Sports, and the Promotion of Brussels of…
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Case

Halle Town Council and Social Services

Halle Town Council and Social Services wish to reinforce the collaboration before the two authorities in the future. Möbius was asked to give their support…
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Case

SNCF

SNCF is one of the biggest operators of passenger traffic in Europe. To support the objectives of its public shareholders, SNCF needs to improve continuously…
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Case

Friesland Campina

FrieslandCampina is able to optimize total transportation cost, if it can process an additional milk stream in one of its Belgian facilities. It is not…
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Case

Reshaping and optimizing the core

CEL Data Services introduced the best practices of continuous improvement and behavior within the organization in order to be ready for the challenges ahead.
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Case

Benchmarking catering and security study

The Flemish Radio and Television Broadcasting Services (VRT) proposed the outsourcing of non-core activities in its transformation plan. A study enabled the management to make…
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Case

City of Roeselare

Customer satisfaction is a priority in the City of Roeselare. This translates into initiatives that lead to better service, including improved opening times, digitisation for…
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Case

The municipality of Leusden

Developing policy 'from the outside in' was the challenge facing the municipality of Leusden. Traditionally, policy is usually devised and developed by civil servants. The…
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Case

‘Getting better together’

With the five-year plan ‘Samen beter worden 2016-2020’, AZ Sint-Blasius wants to take its focus on innovation, quality and improvement to the next level. …
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Case

Municipal cooperation SWW

The secretaries of the SWW collaboration posed the question of whether services could be improved and efficiency gains realized by creating an inter-municipality collaboration, namely,…
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Case

Ghent Police District

At this time, the Ghent Police District services are accommodated in different buildings that are spread throughout the city. This sometimes makes it unclear for…
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Case

BASF Antwerp

In order to meet the challenges posed by increasing globalisation and competition, the BASF group declared its intention to embrace the concept of operational excellence…
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Case

Icopal Siplast

Icopal Siplast manufactures waterproofing solutions. The company has two plants and organizes its own distribution logistics. Icopal Siplast serves four markets, with very different expectations…
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Case

Mystery calls to raise awareness

On behalf of Federgon, Möbius has been making mystery calls for several years in order to evaluate their anti-discrimination policy objectively.
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Case

Audit back-office applications

Wit-Gele Kruis East Flanders is going through a full transformation. A consequence of this decision is that IT and all supporting processes must be able to…
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Case

Borsele Municipality

Municipalities are finding themselves on a dynamic playing field for which both internal and external organisational expectations have changed. This is why it is necessary…
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Case

Umicore

Improving your ROCE, it’s a target for a lot of companies, for Umicore RBM (Rechargeable Battery Materials) as well. Improving your customer service, while your…
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Case

GRTgaz

GRTgaz sought to increase the efficiency and profitability of its operations in a complex technical environment…
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Case

Airbus

Airbus heavily depends on the performance of its suppliers for the timely delivery of its new aircraft. Most of these suppliers exclusively work for Airbus…
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Case

BIC

The complexity of BIC's European supply chain, with European and overseas factories, global sourcing, distribution centres and co-packing significantly complicated inventory management. Achieving the proposed…
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Case

Eternit

Eternit, which is part of the Etex Group, is the Belgian market leader in roof, façade and wall solutions. Eternit has ambitious growth plans for…
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Case

Messier-Bugatti-Dowty

Messier-Bugatti-Dowty (MBD) is the world’s largest manufacturer of aircraft landing gear. It is involved in the design, development, manufacture and customer support of all types…
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Case

Tailored project management at W&Z

Approximately one thousand of Europe’s estimated 41,000 kilometres of waterways are located in Flanders. This means Flanders has one of the most extensive and close-knit…
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Case

Lean as a new way of life

While the financing of hospitals is often under pressure, UZ Brussel is confronted with the demand to work more efficiently.
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Case

Uccle Municipality

In 2018, various services of the Municipality of Uccle will be moving to a new administrative building. Presently, these services are spread over eleven different…
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Case

Implementation of omnichannel strategy

Hubo is implementing an intensive omni-channel strategy and wishes to investigate whether home delivery of (part) of the range is financially profitable, logistically feasible and…
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Case

Fost Plus

The concept and the existing client-server platform of Fost Plus (whose basic principles are now 20 years old) no longer met the current needs of…
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Case

Toerisme Vlaanderen

Toerisme Vlaanderen wants to develop a quality system to chart the quality of hotels in Flanders and to increase the satisfaction of hotel guests. The…
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Case

Concept study of logistics partnership

In addition to cooperation in the areas of purchasing and a number of support processes, Hospilim also wanted to explore the potential of a logistical…
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Case

Wecycle

Wecycle collects electrical appliances and energy efficient lighting and guarantees optimum recycling. To continue to grow it wants to…
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Case

Bebat

Bebat gives used batteries and torches a new life by collecting, sorting and recycling them. The federal government and the regional authorities work together closely…
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Case

Redesign of the front office

Outsourced services for protection and prevention at work (SEPPT) SPMT and ARISTA have decided to merge their organisations to become a major player in Belgium.
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Case

Jan Yperman Ziekenhuis

The Jan Yperman Hospital has a growing patient population. Hospitals are simultaneously confronted with declining budgets and a shortage of nurses on the labour market.
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Case

City of Genk

The City of Genk wants to redesign its service delivery, in accordance with the citizens’ needs. This implies e.g. the development of a customer contact…
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Case

Barco

Barco traditionally serves the high-end market but wants to expand to the mid-market segment. This requires a significant improvement in the level of operational excellence.
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Case

Distribution on own power

Gates decided to consolidate the Industrial Power Transmission and Fluid Power Transmission divisions and at the same time redesigned its distribution model.
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Case

Q8 Oils

Q8 Oils has ambitious growth targets for the upcoming years. In order to focus on the real opportunities in the market, they wanted to map…
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Case

Definition and implementation of strategy

Saint-Jean Clinic was confronted with some major challenges and wanted in this context the translation of its vision, mission, and values into strategic and operational…
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Case

Department ENE Flemish Government

The Environment Nuisance Service wants to rethink its future vision and organisation model in 2015 in line with its future core tasks and challenges. Möbius…
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Case

Doing better with less people

Oosterhout Municipality wanted to improve its services and modernise its business processes, and at the same time save on personnel.
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Case

DG Inspection (FAGG)

The task of the FAGG (DG Inspection) has been expanded dramatically and the number of employees is increasing correspondingly. In order to steer this in…
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Case

Tholen Municipality

In recent years, Dutch municipalities have been confronted by serious challenges. The following developments have had a great impact on the operational management of the…
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