HAPPY CUSTOMERS IN

CHOOSE SECTOR
  • CHOOSE SECTOR
  • Healthcare
  • Society
  • Industry
  • Services and Retail
Case
Kringwinkel 't Rad

De Kringwinkel ’t Rad goes lean

De Kringwinkel ‘t Rad is a chain of six socially conscious second-hand shops located in West-Flanders. Through their central sorting warehouse in Ruddervoorde, they ensure…
Read more
Case
Fostplus

Upcycled!

The concept and the existing client-server platform of Fost Plus (whose basic principles are now 20 years old) no longer met the current needs of…
Read more
Case
Hubo

Implementation of omnichannel strategy

Hubo is implementing an intensive omni-channel strategy and wishes to investigate whether home delivery of (part) of the range is financially profitable, logistically feasible and…
Read more
Case
Uccle Municipality

Move to new administrative centre

In 2018, various services of the Municipality of Uccle will be moving to a new administrative building. Presently, these services are spread over eleven different…
Read more
Case
UZ Brussel

Lean as a new way of life

While the financing of hospitals is often under pressure, UZ Brussel is confronted with the demand to work more efficiently.
Read more
Case
W&Z

Tailored project management

Approximately one thousand of Europe’s estimated 41,000 kilometres of waterways are located in Flanders. This means Flanders has one of the most extensive and close-knit…
Read more
Case
Messier-Bugatti-Dowty

Selecting and implementing an S&OP tool

Messier-Bugatti-Dowty (MBD) is the world’s largest manufacturer of aircraft landing gear. It is involved in the design, development, manufacture and customer support of all types…
Read more
Case
BIC

Multi-echelon stock inventory optimization

The complexity of BIC's European supply chain, with European and overseas factories, global sourcing, distribution centres and co-packing significantly complicated inventory management. Achieving the proposed…
Read more
Case
Art Casting

Art foundry invests in Service Excellence

Art Casting, a family business and art foundry based in Oudenaarde, has the ambition to offer the best artistic and technical total solution to its…
Read more
Case
Umicore

Stock optimization

Improving your ROCE, it’s a target for a lot of companies, for Umicore RBM (Rechargeable Battery Materials) as well. Improving your customer service, while your…
Read more
Case
Borsele Municipality

Environmental permit issued already?

Municipalities are finding themselves on a dynamic playing field for which both internal and external organisational expectations have changed. This is why it is necessary…
Read more
Case
Wit-Gele Kruis East Flanders

Audit back-office applications

Wit-Gele Kruis East Flanders is going through a full transformation. A consequence of this decision is that IT and all supporting processes must be able to…
Read more
Case
Federgon

Mystery calls to raise awareness

On behalf of Federgon, Möbius has been making mystery calls for several years in order to evaluate their anti-discrimination policy objectively.
Read more
Case
Icopal Siplast

Optimization of distribution and transport

Icopal Siplast manufactures waterproofing solutions. The company has two plants and organizes its own distribution logistics. Icopal Siplast serves four markets, with very different expectations…
Read more
Case
Ghent Police District

Partner for change

At this time, the Ghent Police District services are accommodated in different buildings that are spread throughout the city. This sometimes makes it unclear for…
Read more
Case
Barco

Investing in innovation and renewal.

Barco traditionally serves the high-end market but wants to expand to the mid-market segment. This requires a significant improvement in the level of operational excellence.
Read more
Case
DG Inspection (FAGG)

Drug inspection is a healthy initiative

The task of the FAGG (DG Inspection) has been expanded dramatically and the number of employees is increasing correspondingly. In order to steer this in…
Read more
Case
Oosterhout Municipality

Doing better with less people

Oosterhout Municipality wanted to improve its services and modernise its business processes, and at the same time save on personnel.
Read more
Case
Saint-Jean Clinic

Definition and implementation of strategy

Saint-Jean Clinic was confronted with some major challenges and wanted in this context the translation of its vision, mission, and values into strategic and operational…
Read more
Case
Q8

Research to the voice of the customer

Q8 Oils has ambitious growth targets for the upcoming years. In order to focus on the real opportunities in the market, they wanted to map…
Read more
Case
Gates

Distribution on own power

Gates decided to consolidate the Industrial Power Transmission and Fluid Power Transmission divisions and at the same time redesigned its distribution model.
Read more
Case
City of Genk

Congratulations, City Hall Genk

The City of Genk wants to redesign its service delivery, in accordance with the citizens’ needs. This implies e.g. the development of a customer contact…
Read more
Case
Toerisme Vlaanderen

Premium service

Toerisme Vlaanderen wants to develop a quality system to chart the quality of hotels in Flanders and to increase the satisfaction of hotel guests. The…
Read more
Case
Jan Yperman Ziekenhuis

The road to a lean organization

The Jan Yperman Hospital has a growing patient population. Hospitals are simultaneously confronted with declining budgets and a shortage of nurses on the labour market.
Read more
Case
Carglass

Cracking car glass service

Carglass wanted to embed its customer delight strategy: offering a superior customer service.
Read more
Case
SPMT-ARISTA

Redesign of the front office

Outsourced services for protection and prevention at work (SEPPT) SPMT and ARISTA have decided to merge their organisations to become a major player in Belgium.
Read more
Case
Bebat

Recycling can be trendy too

Bebat gives used batteries and torches a new life by collecting, sorting and recycling them. The federal government and the regional authorities work together closely…
Read more
Case
Wecycle

We recycle more when we Wecycle

Wecycle collects electrical appliances and energy efficient lighting and guarantees optimum recycling. To continue to grow it wants to…
Read more
Case
AZ Alma

Smooth relocation of hospital pharmacy

AZ Alma moved into a new hospital building. For the pharmacy relocation to go as smoothly as possible, this process needed to be prepared for.
Read more
Case
Hospilim

Concept study of logistics partnership

In addition to cooperation in the areas of purchasing and a number of support processes, Hospilim also wanted to explore the potential of a logistical…
Read more
Case
Municipal cooperation SWW

First line collaboration

The secretaries of the SWW collaboration posed the question of whether services could be improved and efficiency gains realized by creating an inter-municipality collaboration, namely,…
Read more
Case
ETAP

Shedding a light on PaaS

Reduce-reuse-recycle Producers are feeling more and more pressure to invest in circular economy. Consumers especially are becoming more articulate and expect an alternative to the…
Read more
Case
Partena

Towards a client oriented organization

Partena Compass’ last organization model had put most focus on profitability and internal efficiency. As customers have become more demanding over the last years, Partena…
Read more
Case
Municipality & PCSW Wetteren

Moving into a new space!

The Municipality of Wetteren and the Wetteren Public Centre for Social Welfare (OCMW) have moved into a brand-new city hall located next to the Scheldt…
Read more
Case
An important retail bank

Employee advocacy drives customer advocacy

Employee engagement is a challenge for most companies. According to an important retail bank engagement initiatives should lead to digital and customer centric advocates.
Read more
Case
Vandemoortele

Guidance towards enterprise excellence

Vandemoortele is undertaking a journey towards enterprise excellence and wanted to create and sustain a culture of continuous improvement to remain competitive in the market.
Read more
Case
Flanders Department of Culture, Youth and Media

How do you prefer to be informed?

The Flemish Minister for Culture, Media, Youth and Brussels, Sven Gatz, recently launched a “citizen’s cabinet” with the aim of getting citizens more involved in…
Read more
Case
Barco

Barco is moving the needle on sustainability

In line with Barco's ambition to fully integrate sustainability into its corporate DNA, the organization launched the Sustainable Impact Program 'Say. Do. Care.' aiming for…
Read more
Case
VRT

A new season for VRT Customer Service

To alleviate some of the workload, VRT sought out ways to further optimize its customer service without compromising on its high quality standards. Who better…
Read more
Case
18 leading hospitals

Enhancing the pathway for chemotherapy patients

8 leading hospitals were searching for ways to enhance the chemotherapy patient experience and optimize day hospital capacity. In the current process patients are waiting…
Read more
Case
AZ Sint-Blasius

‘Getting better together’

With the five-year plan ‘Samen beter worden 2016-2020’, AZ Sint-Blasius wants to take its focus on innovation, quality and improvement to the next level. …
Read more
Case
Municipality of Leusden

Policy: from the outside in

Developing policy 'from the outside in' was the challenge facing the municipality of Leusden. Traditionally, policy is usually devised and developed by civil servants. The…
Read more
Case
VRT

Benchmarking catering and security study

The Flemish Radio and Television Broadcasting Services (VRT) proposed the outsourcing of non-core activities in its transformation plan. A study enabled the management to make…
Read more
Case
CEL Data Services

Reshaping and optimizing the core

CEL Data Services introduced the best practices of continuous improvement and behavior within the organization in order to be ready for the challenges ahead.
Read more
Case
FrieslandCampina

Saving on costs through capacity expansion

FrieslandCampina is able to optimize total transportation cost, if it can process an additional milk stream in one of its Belgian facilities. It is not…
Read more
Case
Halle Town Council and Social Services

A blueprint for collaboration and integration

Halle Town Council and Social Services wish to reinforce the collaboration before the two authorities in the future. Möbius was asked to give their support…
Read more
Case
Flemisch Department for Culture, Media and Youth

How do you experience Brussels?

Sven Gatz, Flemish Minister for Culture, Media, Youth, and Brussels, and Rachid Madrane, Minister for Youth Aid, Courts, Sports, and the Promotion of Brussels of…
Read more
Case
Wecycle

From recycling to circulating

Wecycle organizes the appropriate collection, transport, disassembly, depollution and recycling of all Waste Electrical and Electronic Equipment (WEEE) in the Netherlands. Wecycle wants to use…
Read more
Case
Tholen Municipality

Municipal services, just like at the bakery!

In recent years, Dutch municipalities have been confronted by serious challenges. The following developments have had a great impact on the operational management of the…
Read more