Services and Retail

Service organizations and retailers need to understand their customers and employees better than anyone else in order to provide them with the experiences they need.

Customers expect interactions to be personalized, relevant and smooth. They do no longer accept inefficient processes, outdated technology, siloed information, lack of collaboration and poor employee performances. The target operating model, daily processes and mindset of employees must be perfectly aligned with the organizational strategy. Digital technologies, agile teams, process automation, data mining and the use of A.I. provide the means to deliver an excellent service across every channel, at every time.

We have solutions for the strategic challenges you encounter.

We are pragmatic consultants who deliver immediate and consistent value, leveraging new technologies.  We innovate and improve target operating models. We create the vision to transform from a product focus to a customer focus. We help you shape amazing customer experiences combining physical and digital interactions. We simplify and automate processes and empower employees. All whilst bringing A.I., Machine Learning, comprehensive analytics solutions and insights. 

We have proven expertise in the following sectors:

Banking & Insurance     Telecom     HR & Social Services     Transport     Utilities     Retail     Travel      Education     Media     Leisure     Maintenance     Technology

We care and want to help.

How can we help you improve?

Our insights
Recent stories and downloads

Discover all storiesView all downloads

Meet our experts!

Jan Bellaert
Vincent Defour
Dorothée Laire
Jonathan Aelterman
Peter De Clerck
Looking for webinars and whitepapers?
We've got you covered.

Your partner for sustainable results.

Möbius supports organizations by designing and implementing the best business solutions at their strategic moments. Together with our customers we realize impact and bring strategy into practice.

Ready for more?