ENGAGING STORIES IN

CHOOSE SECTOR
  • CHOOSE SECTOR
  • Healthcare
  • Recycling
  • Society
  • Industry
  • Services and Retail
THAT HANDLE
CHOOSE EXPERTISE
  • CHOOSE EXPERTISE
  • People and Organization
  • Analytics
  • Data Monetization
  • Interim management
  • Personalized care
  • Hospital networks
  • Technology
  • Healthcare excellence
  • Customer Experience
  • Operational Excellence
  • Enterprise Excellence
  • Supply Chain Management
  • Digital Transformation
  • Sustainability
  • Analytics
  • Employee Experience
Insight

The employee engagement gap

I would like to start this blog post with defining employee engagement. According to professor W. Kahn (Pr. Organizational behavior at Boston University) and his…
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Insight

Your customers are truly changing

Over the past years, customers became more connected, hence more and better informed. The more they are socially connected and informed, the lower their brand…
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Insight

Common mistakes in culture and HR

We enjoyed reading Brian Solis’ research on common mistakes in culture & HR. We believe these are spot on and like to share them with…
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Insight

Introducing the Employee Effort Score (EES)

A while ago during a round table with Belgian leading customer experience experts, a colleague of mine dropped the following line: “Treat employees better than…
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Insight

Drive your organization

Three years ago, I discovered I had enough. After having worked as a consultant for years, contributing to the growth of our organizations, I could…
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Case

Towards a client oriented organization

Partena Compass’ last organization model had put most focus on profitability and internal efficiency. As customers have become more demanding over the last years, Partena…
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